Three respected orthopedic practices in the Memphis metro area have come together under one name – OrthoSouth – to create a single orthopedic brand with 35 doctors, 44 physical therapists, seven clinic locations, two MRI suites and two orthopedic outpatient surgery centers. The mission of OrthoSouth is to provide world-class orthopedic care combined with an industry-leading focus on the patient experience.
The three practices affected are Memphis Orthopaedic Group, OrthoMemphis and Tabor Orthopedics. All three of these orthopedic organizations had been a part of the same ownership in the past, MSK Group.
“Excellence in orthopedic care is the foundation of OrthoSouth,” said Kimble Jenkins, chief executive officer for OrthoSouth. “Today, the physicians and staff of Memphis Orthopaedic Group, OrthoMemphis and Tabor Orthopedics have come together to build on their decades-long histories of world-class orthopedics with a new kind of focus on the patient experience. Beginning today, we hope the name OrthoSouth will quickly become synonymous with a new level of service to patients, one that is personal, individualized and unique.”
Underscoring OrthoSouth’s commitment to enhancing the patient experience, the company announced today three new initiatives.
“First, we have implemented live answering within our call center,” continued Jenkins. “A caller into OrthoSouth will be greeted by the warm, caring voice of one of our friendly call center attendants, instead of a cold, impersonal recording. We believe that speaking with a person is meaningfully better than having to suffer through an endless queue of recorded options.
“Second, over the last several months, we have undergone training to improve our customer service. Back in January, we asked the world-renowned hotel chain, Ritz Carlton, to come train our employees on how to provide a higher level of service to our patients. Starting today, when a patient visits us, we hope they can begin to see the OrthoSouth difference.
“Third, we are pleased to announce the launch of our new online appointment scheduling capability. With this new capability, a person can easily schedule an appointment directly from our website – picking a time, location and physician that best meets their needs. We believe convenience and accessibility are extremely important to our patients, and we hope this new scheduling feature will help achieve these goals.”
Memphis Orthopaedic Group, OrthoMemphis and Tabor Orthopedics have been a vital component of the orthopedic community in Memphis for many years. The physicians and team members from these three institutions plan to serve the Mid-South under the new name OrthoSouth for years to come.
OrthoSouth locations include:
- Memphis: 6286 Briarcrest Ave.; 4515 Poplar Ave., Suite 206; and 1244 Primacy Parkway
- Bartlett: 3045 Kate Bond Road
- Germantown: 8040 Wolf River Blvd., Suite 100
- Southaven, Miss.: 7580 Clarington Cove
- Marion, Ark.: 310 Judge Smith Drive
For more information, visit orthosouth.org.