Scammers have spoofed the number for MLGW’s Commercial Resource Center, (901) 528-4270, as well as the CRC’s voice greeting, and are leaving voice mails and/or calling unsuspecting commercial customers with threats of service disconnection unless their bill is paid within 30 to 45 minutes.
The phone number (844) 541-2490, is connected to the scam. Scammers ultimately direct their victims to make a payment via a Green Dot MoneyPack card.
At least one customer, whose bill is in good standing and had recently made a legitimate payment, lost $6,000 to this scam, which has affected utilities across the country.
MLGW never calls customers threatening to cut off utilities to force a payment nor directs customers to make payments via Green Dot debit cards.
Customers who get such a call are urged to do the following:
- Hang up the phone.
- Never give out personal financial information over the phone.
- Call the MLGW Commercial Resource Center at (901) 528-4270 if you have any concerns.
- Report it to your local police station if you have been scammed.
- Go to any of the five MLGW community business offices and speak with a credit counselor if you have problems paying your utility bill.