To ensure gas appliance safety, MLGW offers Pilot Safety Inspections through Feb. 28, 2018. Customers are encouraged to begin scheduling appointments now for the period between Sept. 2 and 30, when they are free.
After Sept. 30, inspections will incur a $55 fee, which covers up to three gas heating appliances. Each additional appliance will be an extra $16. The service is free to physically challenged customers and seniors (60 years and older).
To schedule an appointment, customers can call (901) 820-7878 to choose a convenient date and time. MLGW’s Interactive Voice Response (IVR) system can also be used to schedule appointments with the customer’s 16-digit account number.
Appointments can be scheduled for a Tuesday, Wednesday, Thursday or Saturday at one of the following time slots:
- 8 a.m.-noon
- Noon-4 p.m.
- 4-8 p.m.
Saturday appointments are either 8 a.m.-noon or noon-4 p.m.
MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County with some of the lowest combined rates in the U.S.